[Little Engine, Inc.] · Effective date: April 20, 2026 · Version 1.0
Please read these Terms carefully. They include important provisions about how the AI agent acts on your behalf, payment processing, disclaimers of warranties, limitations of liability, and an arbitration agreement and class-action waiver in Section 19.
These Terms and Conditions (“Terms”) form a binding agreement between you and Little Engine AI, Inc. (“Little Engine,” “we,” “us,” or “our”) and govern your access to and use of our software, websites, mobile and desktop applications, AI agent, and related services (collectively, the “Service”). By creating an account, accessing the Service, or sending or receiving messages through a phone number provisioned by the Service, you agree to these Terms and to our Privacy Policy.
To use the Service as a Provider, you must be at least 18 years old, have the legal authority to bind any business you represent, and be able to enter into a binding contract under applicable law. You agree to provide accurate and complete information when creating an account and to keep that information current.
Authentication is phone-based: you will receive one-time verification codes by SMS. You are responsible for safeguarding access to the phone number and devices associated with your account, and for all activity that occurs under your account.
Clients do not need to register an account to interact with a Provider through the Service. By interacting with a Provider through the Service, a Client agrees to the parts of these Terms that apply to them, including the messaging consent in Section 6 and the dispute-resolution provisions in Section 19.
The Service is currently in active development and is offered to Providers free of charge as of the Effective Date. Features, pricing, supported integrations, and the behavior of the AI Agent may change over time. We may add, modify, or discontinue features at any time, with or without notice, except where prohibited by law.
The Service includes an AI Agent that, based on the Provider's configuration and approvals, prepares and may send messages and take other actions on the Provider's behalf, including communicating with Clients, scheduling and modifying appointments, applying the Provider's policies, and requesting payments. The Provider authorizes Little Engine and the AI Agent to do so. In every configuration, the Provider is the sender of record for messages from the Provider's business number, is responsible for the content of those messages, and is the party responsible to the Client for any underlying service or obligation.
The AI Agent uses large language models and other automated systems. Its outputs may be incomplete, inaccurate, or unsuitable for a particular situation, and may produce unexpected results. The Service is not intended to provide medical, legal, financial, tax, or other professional advice and must not be used for any purpose where reliance on automated output could cause meaningful harm. Providers must independently evaluate the AI Agent's outputs before approving or sending them and must remain capable of carrying out their business without it.
Little Engine provides software that helps Providers run their businesses. Little Engine is not the provider of the services a Provider offers to Clients; is not a party to any agreement, transaction, or appointment between a Provider and a Client; does not vet, supervise, or guarantee any Provider; and does not warrant, endorse, or assume responsibility for any service, product, statement, message, or representation made by a Provider — including any message drafted by the AI Agent that the Provider sends, approves, or allows to be sent. Any dispute about the quality, scheduling, pricing, refund, suitability, or outcome of a Provider's service must be resolved directly between the Provider and the Client.
Providers are responsible for their use of the Service, including:
The Service is not currently designed or offered for businesses subject to the Health Insurance Portability and Accountability Act (“HIPAA”), the Gramm-Leach-Bliley Act, or other similarly regulated regimes. Providers operating in such regulated fields must not use the Service to transmit or store regulated data (including protected health information) unless and until Little Engine offers a specific configuration intended for that vertical and the parties have entered into any required agreements (such as a Business Associate Agreement). Providers represent that their use of the Service complies with this restriction.
When you interact with a Provider through the Service, you agree to:
By providing your mobile phone number to a Provider for use with the Service, or by initiating contact with a Provider's business phone number provisioned through the Service, you consent to receive SMS and MMS messages from that Provider, including messages sent or assisted by the AI Agent on the Provider's behalf. Message frequency varies based on your interactions. Standard message and data rates may apply.
You may opt out at any time by replying STOP to any message. You may reply HELP for help. Opting out stops messages associated with that Provider through the Service. Opting out does not delete the underlying contact record held by the Provider; for deletion requests, see the Privacy Policy.
Messaging is provided through Twilio under U.S. A2P 10DLC requirements, where applicable. Carriers and aggregators may filter, delay, or block messages based on their own policies. We do not guarantee the deliverability or timing of any specific message.
Payment processing is provided by Stripe, Inc. and Stripe Connect, subject to Stripe's terms (including the Stripe Connected Account Agreement and the Stripe Services Agreement). To accept payments through the Service, a Provider must complete Stripe's onboarding flow. By doing so, the Provider agrees to be bound by Stripe's terms in addition to these Terms.
The Provider is the merchant of record for all payments processed through their Stripe Connect account, including those facilitated by the Service. The Provider is solely responsible for refunds, returns, chargebacks, payment disputes (including responding to and managing them), and any associated Stripe or card-network fees, including chargeback fees, dispute-response fees, and fees associated with refunding a transaction. Little Engine is not the merchant of record, does not hold these funds, and is not a party to any payment dispute between a Provider and a Client.
Providers are responsible for any taxes applicable to their services and for accurately characterizing taxable amounts presented to Clients.
The Service is currently free to use. From time to time we may charge fees for use of certain features of the Service, including for facilitating payments processed through the Service (collectively, “Service Fees”). The Service Fees that apply, the events that trigger them, and how they are collected — including, where applicable, whether the Provider absorbs the fee or passes it through to the Client at checkout — are disclosed in the Service and may be configured by the Provider during onboarding or in account settings.
The Provider is contractually responsible to Little Engine for all Service Fees associated with the Provider's account, regardless of how the Provider has configured the Service to collect them. Service Fees are deemed earned at the time the corresponding payment is processed through the Service and are non-refundable, including if the underlying payment is later refunded by the Provider, reversed, charged back, disputed, or alleged not to have been authorized or not to have met the Client's expectations, except where a refund is required by applicable law or where Little Engine has made a verified billing error.
You agree not to, and not to permit anyone else to:
Little Engine and its licensors own all right, title, and interest in and to the Service, including all software, models, designs, graphics, text, and other materials provided through the Service, and all related intellectual-property rights. Subject to these Terms, Little Engine grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. No other license is granted by implication, estoppel, or otherwise.
As between you and Little Engine, you retain all rights in Provider Content and Client Content that you submit to the Service. You grant Little Engine a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (only as necessary for technical operations such as encoding and resizing), display, distribute, and otherwise process such content as needed to operate, maintain, secure, and improve the Service and to provide the features you have enabled. This license terminates when the relevant content is deleted from the Service, except for retention as described in the Privacy Policy.
You represent that you have all rights necessary to grant the licenses above and that the content you submit does not infringe or misappropriate any third-party rights or violate any applicable law.
If you provide feedback, ideas, or suggestions about the Service, you grant Little Engine a perpetual, irrevocable, royalty-free, worldwide license to use them for any purpose without obligation to you.
The Service interoperates with third-party services (including those listed in the Privacy Policy) and may include features that depend on those services. We do not control, and are not responsible for, any third-party service. Your use of a third-party service is subject to that party's terms and privacy policy. Disabling or losing access to a third-party service may limit features of the Service.
Some features of the Service may be designated as alpha, beta, preview, or experimental (“Beta Features”). Beta Features are provided for testing and evaluation only, may contain bugs, may change or be withdrawn at any time, and are excluded from any service-level commitments. Beta Features are provided “as is” and “as available.” We may collect additional usage and diagnostic data from Beta Features.
Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. With respect to Client personal information that a Provider submits or generates through the Service, the Provider is the controller and Little Engine is a processor or service provider acting on the Provider's behalf, and these Terms (together with any applicable data processing addendum) constitute the Provider's instructions to Little Engine for the processing of that information.
Each party may receive non-public information of the other party in connection with the Service. The receiving party will use the disclosing party's confidential information only to perform under these Terms, will protect it using at least the same care it uses for its own confidential information of similar nature (and not less than reasonable care), and will not disclose it except to its personnel and contractors who need to know it and are bound by confidentiality obligations at least as protective as these. This Section does not apply to information that is or becomes public through no fault of the receiving party, was rightfully known before disclosure, is independently developed, or is rightfully obtained from a third party.
To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. Little Engine and its licensors specifically disclaim all warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, timely, error-free, or secure; that defects will be corrected; that any information generated by the AI Agent will be accurate, complete, or reliable; that messages will be delivered, will arrive in any particular order, or will not be filtered or blocked; or that the Service will meet any particular requirements. You bear the entire risk of relying on the AI Agent's outputs and on third-party services that interoperate with the Service.
To the maximum extent permitted by applicable law, in no event will Little Engine or its officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, arising out of or related to the Service or these Terms, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if Little Engine has been advised of the possibility of such damages.
Little Engine's total cumulative liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts paid by you to Little Engine for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). The limitations in this Section do not apply to liability that cannot be limited under applicable law.
You will defend, indemnify, and hold harmless Little Engine and its officers, directors, employees, agents, suppliers, and licensors from and against any third-party claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right (including TCPA, A2P 10DLC, consumer-protection, or carrier rules); (d) Provider Content or Client Content you submit; (e) any service you provide to a Client or any dispute between you and a Client; or (f) your use of the AI Agent's outputs. We will provide you with prompt notice of the claim and reasonable cooperation, and you will not settle any claim that imposes a non-monetary obligation on Little Engine without our prior written consent.
These Terms apply for as long as you use the Service. You agree to use the Service only for its intended purpose and in accordance with these Terms. You may stop using the Service and close your account at any time.
We reserve the right, in our sole discretion, to suspend, limit, or terminate your access to the Service — in whole or in part, at any time, for any reason or no reason, with or without notice. This includes the right to suspend or terminate your account, the AI Agent, any integration, and any dedicated business phone number we have provisioned to you through the Service. Reasons may include, without limitation, suspected breach of these Terms; risk to Little Engine, our other Users, our infrastructure, or any third party; carrier, aggregator, regulator, or sub-processor requirements; legal compliance; or any business reason we determine appropriate. Upon suspension or termination, any business phone number provisioned to you may be released, ported, or reassigned at our discretion, subject to applicable carrier and number-portability rules. We may also discontinue the Service or any feature at any time.
Sections that by their nature should survive termination — including ownership, license grants that survive termination, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, and miscellaneous — will survive.
We may update these Terms from time to time. When we make material changes, we will update the “Effective date” at the top and provide reasonable notice (for example, by email to Providers, an in-app notice, or a notice on our website) before the change takes effect. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.
Please read this Section carefully. It requires you and Little Engine to resolve most disputes through binding individual arbitration and waives the right to participate in class actions or jury trials.
Before initiating arbitration, you and Little Engine agree to try in good faith to resolve any dispute informally for at least sixty (60) days after written notice describing the dispute and the relief requested has been sent to the other party at the contact address in Section 22. The notice from a User must include name, the email or phone associated with the account, a description of the dispute, and the relief sought.
If informal resolution does not resolve the dispute, any dispute, claim, or controversy arising out of or relating to the Service or these Terms (a “Dispute”) will be resolved by binding individual arbitration administered by JAMS under its applicable rules then in effect. The arbitration will be conducted in [Travis County, Texas], or, at your election, by telephone or videoconference. Judgment on the award may be entered in any court of competent jurisdiction.
You and Little Engine each agree that any Dispute will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, and either party may seek injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights.
You may opt out of this arbitration agreement by sending written notice to [legal@littleengine.com] within thirty (30) days of first accepting these Terms. Your notice must include your name, the email or phone associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.
These Terms are governed by the laws of the State of [Texas], without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 19. Subject to Section 19, any judicial action permitted under these Terms must be brought exclusively in the state or federal courts located in [Travis County, Texas], and you and Little Engine consent to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Questions about these Terms can be sent to:
Little Engine Ai Inc.
14205 N Mo Pac Expy Ste 570 PMB 159864
Austin, Texas, 78728-6529
Email: hello@littleengine.com
Phone: +1 (512) 300 4334
Effective: April 20, 2026